The Rules of Engagement

Over the last three years, I’ve donated over 500 hours of my time volunteering at Drue’s school in support of the theatre arts program.   This does not include the time I volunteer supporting other programs, being room parent for Drue’s class, attending PTA meetings, etc.  I enjoy working with the kids and enjoy the programs I support.  I also recognize that this is finite.   Once Drue hits middle school, the number of hours I am allowed to spend at and around the school will dwindle simply because middle school has programs in place that are run administratively that cover the niche I provide at her elementary school.   As a volunteer, I get a unique perspective into the mindset and personalities of both child(ren) and parents.   And while the kids are incredibly refreshing and likeable, the parents definitely run the gamut from amazing, lovely people to disrespectful boors.   And in almost every case, it is the parents who don’t volunteer often who complain and are disrespectful the most.

Last night I received an interesting email from a parent regarding our annual Talent Show, coming up the first weekend in February. Essentially, the parent realized that auditions had passed and emailed me informing me first that she was sure she filled out and submitted the form, and then negated that sentiment by saying she needed to talk to another child’s parent to find out what happened to the form. She then stated that she knew auditions were over but asked if her child could be in the Talent Show anyway.

I said no. And I said no for a some very good reasons that can be summed up in a single word – fairness. I get, on average, twelve requests every year after auditions from students and/or their parents asking for the chance to audition for Talent Show. And every year I tell the students and parents no because:
1. They have over a month to get their form filled out and to me either by dropping it off in the office or emailing me;
2. The information on form deadlines and auditions are on the PTA website in a prominent location;
3. I have booked the school for finite dates and times.
4. Other volunteers and staff then commit to being at the school to support the audition process so it is not fair to drag them back in because students and/or parents dropped the ball;
5. And most importantly, it is not fair to the students and parents who did complete their forms and submit them on time to allow people to come in after the fact and audition.

Hopefully any sane and rational person would get that, right? So I assumed this was a sane and rational person all evidence from the last two years to the contrary – and sent her a polite but brief email back stating that I would not allow her to audition and why.

I usually never post other people’s emails but in this case I am making an exception.  Her reply to my email is below with my comments in italics and all names but mine removed because I’m not here to make a spectical out of this person.  I am posting this here so that if you have kids now or have kids in the future, you will know what NOT to do when you don’t get your way:

—-

Wow Jeri, that seems a little heavy handed.  In other words, I did not give her the answer she wanted.

She’s performed this dance last year so you know what it is and she is flexible to do either solo or get added to an existing act. So now she’s saying because I saw her dance last year I should just let her into the Talent Show as either a solo act or add her to an existing act.   Because that’s fair to all the parents and kids who developed a new routine, turned in their form and made it to auditions, right?

I must have messed up on the procedure. What? An admission that you did something wrong?

These are little kids and there are alot of procedures and forms and papers and sometimes mistakes happen. First, this child is a 4th-6th grader, which means this is a child who should be old enough to bring in a form. Second, yes there are a lot of procedures and forms and paperwork but you had six weeks to turn in a single form or email it to me. And third, mistakes do happen. However, when you make a mistake, as a mature, adult you learn from it and move on.  Oh and not to nitpick but it is A LOT – two words, not one.  Sorry, personal pet peeve.  Moving on…

A kind regard would be appreciated. I sign all my emails “Kind regards”. Oh wait, you don’t want a kind regard… you want an exception to the rule!

My child [sic] and I talked about it with you when Drama Club ended. Yes, I am sure two months ago you and your child mentioned she was considering doing something for Talent Show. So did a hundred other children.

I suppose you can’t follow up with every child that expresses a wish to be in the Talent Show but we’ve had discussions about this [sic] and you must have noticed her application was missing? Oh wait, so now this is my fault? Because in the midst of building my company, completing my work, caring for my child, running the Talent Show, and living my life, I did not stop my entire world and realize that your child did not turn in an audition form, I should now make an exception, the fact that your child is not in the Talent Show is my fault? I cannot believe I did not email every single child in the entire school who did not turn in a Talent Show form two weeks ago and make sure they did not forget! Silly me! I’m obviously an awful person!

The opportunity to perform is very important to my child[sic].  If it was that important, one of you would have made sure to turn in the form and follow up before auditions were over.

The mistake was mine not hers. Yes, YOUR mistake, not hers and certainly NOT MINE.

Additionally, I emailed you a couple times about the website for Drama Club pictures and didn’t get a reply but it would have been an opportunity to ask me why you didn’t get my child’s[sic] paperwork. You emailed me in December, four weeks before the forms were even due, about a photo site you created at no prompting or urging from my part or the part of any other coordinators for a different program and you are saying I should have asked you at that time about your daughter’s Talent Show audition form. Are you serious? Am I being punked?

Please, reconsider. No, not only am I not reconsidering but I’m sending your email to the PTA and the administration so that if you complain, they will see what a disrespectful, irrational person you are.

Seriously. I usually just huff a little about the occasional impossible, disrespectful, irrational emails I get because they are usually few and far between. On a whole, we have amazing, wonderful, remarkable parents who are very appreciative of the time others give (usually because they are giving of their time and energy as well). This makes ignoring the rotten apples easy. But when a parent blames me for their mistakes and ineptitude, demanding I make an exception when it would be grossly unfair to other students, their parents, my volunteers and school staff alike, it really pisses me off. And then when they whine about it, saying that others should have greater capacity for kindness and forgiveness, it sends me through the roof. Because this is not about showing kindness and forgiveness. This is about being fair to the majority, a task that is particularly hard but very necessary when you are running school programs. This is about YOUR disrespect for my time and my child and my work and my life. It is about you screwing up, making a mistake, and then lashing out and blaming me for your error.

So if you are a parent or thinking about becoming one, understand that there are a lot of people out there giving their time and energy to the “village” it takes to raise these kids.   And when you make a mistake, go ahead and admit your mistake and then politely ask if there is something that can be done.    And if you get an answer you don’t like, accept that it was in fact YOUR mistake, learn from it, and use it as a teaching tool for your kid so they grow up to be responsible, kind, respectful human beings and the move on.   And if you don’t like the way a program is run, get off your rear end and volunteer.

Because frankly, if you don’t follow the rules of engagement, ultimately it is your child who suffers… because no one wants to deal with a kid whose parent is disrespectful, rude and insufferable, no matter how wonderful that particular child may be.

Kiddo, I know you probably won’t ever read this post but I just want to throw it out there that you have my sympathies.   But, sympathies aside, you and every other child who did not make the deadline won’t be in this year’s show.    Fairness sucks sometimes but nowhere in the definition of fair does it say “does not suck”.   So we’ll leave it at “free from favoritism or self-interest or bias or deception” cause that’s the best I can do.

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14 Responses to “The Rules of Engagement”

  • Stacey says:

    Jeri,
    My heartfelt sympathies. As a volunteer who is around school enough to be repeatedly asked by staff, “Are you on payroll yet?” I completely hear where you are coming from, and I applaud your fairness. Someone, after all, needs to teach that child that deadlines are part of life. If not the parents, then the school. Sadly too many of life’s lessons that should be taught at home are being taught at school these days. Keep up the good work!!

  • Jeri says:

    Thank you, Stacey! I agree wholeheartedly that many of life lessons are being taught at school these days. It’s nice knowing there are others out there who understand where I am coming from and it’s usually parents who volunteer. I appreciate the comment and the support. :-)

  • Jacqui says:

    First off, you are amazing to have put in over 500 hours for Drue’s school! That alone with a job is amazing, no less starting your own business. I have to say that you are exactly right in your attitude towards such complaints, you did the work so you set the rules, and I suspect they are the same rules throughout the school.
    While I am no great speller or grammarian, I do have to nit pick your “I usually never”, bad grammar but quite an effective attention getter; I put it down to the stress of the moment. You go girl!

  • Jeri says:

    Thank you, Jacqui! I confess I’m looking forward to the day when I don’t need to volunteer this much to support the theater arts programs in Drue’s school. That said, I enjoy the time with Drue and her peers now while I’m able to do it. :-)

    And do nit pick on the grammar! Shall we just pretend I said “I don’t usually” as opposed to that whole “usually never” business? ;)

  • nom de plume says:

    I don’t want to make a spectacle, versus a spectical (probably a Dukie thang), here, but the over reaction is entirely yours. Yes, the mom was trying to hit as many of your buttons as she could in an attempt to right her own error. An error that, as you probably know, being the introspective, eruditious mom that you are, was going to impact her child. Don’t we all want to keep our children from being disappointed?

    No, you were not wrong to be fair to the other stakeholders and deny the mother her request. However, the mother was NOT abusive. She did not lash out as you portray. Your reaction is a thin skinned over reaction.

  • Jeri says:

    Nom de plume hm? Nice touch.

    Anyway to your points:

    1) spelling error. My bad. Not a Duke thing.
    2) I never said she was being abusive. Irrational – yes. Disrespectful – yes. Accusatory – yes. Abusive – nope.

    And she did lash out. I explained myself once. She tried to come back and make her mistake my problem. She’s done this before. She’ll do it again. She’s an unpleasant person. This is one of MANY unpleasant communications I and/or others have had with her. I appreciate your opinion – and recognize you might be the person in question – but the reply was rude and over the top. This is an opinion shared by people who know her and have read her email and people who don’t know and read the above. So while I recognize your right to a opinion, I don’t share it.

    Thanks for writing in!

  • nom de plume says:

    OK, you made it apparent that your history with this mom is the mass behind the vituperative momentum of your post. I didn’t say that you said she was abusive; I merely made the observation that she wasn’t. We’re in violent agreement on this point.

    I agree also that her email was not especially coherent and her arguments not convincing — like I said, she appeared to be trying to hit (randomly?) a button that would change your mind — and so she was pushy, didn’t take your “no, with nice explanation” as final and thus, she was irritating. But rude? over the top? Accusatory? Now, I’ve received rude, accusatory and over the top communications during my life to date and I suggest this: thicken your skin if that email was, in your mind, as you have posted.

    I reiterate my opinion that your post was an over reaction to “the” email. If there was a history that magnified her statements in the email, you shoulda provided that in your line by line exposition of the email rather than holding it is reserve until faced with an opposing view. And, proclaiming that your opinion is backed by the opinions of “others” — well, that is seriously lame.

    I commend you for your contributions to the school and I am certain that a thousand slights, criticisms and other annoyances collect while you go about contributing to the kids. And I hope that this vent cleared out the detritus. One thing is certain: If you keep the ink wet for two or more years before venting, I’d really hate to be on your fecal roster.

  • Jeri says:

    I am very sorry that this woman’s irrational response and my refusal to simply take it has struck a nerve with you. I am sorry you feel that my response is lame. I have an incredibly thick skin. Posting something that irritated me – and has irritated others – on my own website is my right. Please do not commend me; I don’t do what I do for commendation or thanks. I do expect for grown up people to stand up and take accounting for their mistakes instead of treating others like crap when they screw up and don’t get their way. It’s called being an adult. I’m very sorry you don’t get that. I’m sorry you feel the need to hide behind an anonymous email address and name. However, we capture your IP around here so you’re not that anonymous. Sorry about that too.

    Anything else I’ve missed? If so, feel free to take it up with me personally. You know.. as an adult.

    Warmest regards,
    Jeri

  • nom de plume says:

    I appreciate the warmth of your regards — I feel the heat — even through that thick skin, such as you purport it to be.

    I never suggested that anything you’ve posted, or will post, is not your right to do. It is your blog after all. However, you post and invite replies. I’ve replied with my own observations and opinion. Isn’t that what you intended?

    All I’ve said is that the email is merely a semi-coherent (versus irrational), nearly desperate and obviously ineffective attempt to get you to change your mind. Irritating? yes, but your post was an over reaction, IMHO.

    As a result of our disagreement, you’re preaching … and chiding my anonymity, the very foundation of webizenicity … and mildly threatening me with IP address exposure simply because we disagree? Is this the beginning of another over reaction??? Don’t misunderstand: we are in total agreement that it is your right to over react as much as you want. TTFN.

  • Jeri says:

    Oh no, I wasn’t threatening you. I am just point blank calling you a coward. But that’s your right since I allow anonymous postings here. I was just letting you know that anonymous is only so anonymous out here on the internet.

    You’re welcome to comment here and be as accusatory to me and as disagreeable with me as you like. It doesn’t bother me a bit. It is pretty obvious I’ve struck a nerve. You’re also welcome to lash out at me since well, I invite comments. And that warmth was from the laughter over here. You’ve kind of made our day. You’re our first angry commentor (or is it commenter?). We took a vote about giving you a prize but then decided that giving you this little forum to be angsty and spread your misery was probably prize enough. So congratulations and thanks for posting!

  • nom de plume says:

    Cut to the quick, am I! Serieux, I have tried to disagree without being disagreeable. It’s been a long time since Bandoleras tryouts — oh, next subject (I’ve given you a BIG hint, Jer Grrl) — and I was wondering whether this blog persona was another of your alters. Apparently.

    I mean, lash out and accusatory? me? No, you’re the one who has lashed out.

    Also, it is obvious to any unbiased reader that I am not the angry one in this discourse (such as it is). You are. Simply reread our interactions without all the mental side commentary that colors your reality differently than the RoW. You’ll then see that you have escalated the anger, the angst with each iteration.

    Here at the end … yes, I shall fade away only to return as “rire aux éclats” should you call upon me … I wish that our disagreement about your post had not degraded to being about your anger over being unable to control and dominate — the blog thread or me.

  • Jason says:

    Speaking as someone who’s known Jeri for well over the last decade – you know, as opposed to somebody who’s held that much vitriol toward her from almost 20 years ago – I’d say that Jeri is probably one of the happiest people I know. She’s not angry. I really can’t recall her being angry. Occasionally she’ll post about irritating things that occur – and good things and great things and unfortunate things – but she always writes from her point of view. And she’s allowed. She’s also not angry at you nor did she respond to you in anger. She responded with humor, something you’d realize if you knew her TODAY as opposed to two decades ago. She took your point as that of an uninformed and unknowledgeable observer and responded to you. She’s still not angry even though you’ve repeatedly lashed out at her. In fact, we’re currently chuckling about this entire thread.

    The REAL fact is that you are someone she has not talked to since 1992 (or earlier) and rather than say “hello” have chosen to make an appearance in her life by attacking her point of view and calling her out. So really, my guess is that any unbiased reader is probably sitting back and wondering what the hell your problem is. I know *I* am.

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